1) Information We Collect
We may collect the following types of information:
A) Information you provide directly
• Name, email address, phone number
• Address or general location (service area)
• Project details (e.g., kitchen, bath, flooring, budget range, timeline)
• Photos or documents you choose to share
• Any information you submit through forms, chat, or email
• If you apply for a job: resume/CV, work history, references, and related application details
B) Information collected automatically
When you use our website, we may automatically collect:
• IP address, device type, browser type
• Pages visited, time on site, referral sources
• Cookies and similar tracking technologies
C) Calls, texts, and communications
• We may use call tracking and recording for quality, training, and lead attribution.
• If you text or opt into SMS, we may store those messages and related metadata.
2) How We Use Your Information
We use collected information to:
• Respond to inquiries and provide estimates
• Schedule appointments and communicate about your project
• Improve our website and services
• Perform marketing analytics and lead attribution
• Deliver and measure advertising (e.g., Google Ads, Google Local Services Ads)
• Prevent fraud, protect our business, and comply with legal obligations
• For recruiting purposes if you apply for a position
3) Cookies, Analytics, and Advertising
We use cookies and similar technologies to improve site performance and measure marketing effectiveness. These may include tools such as:
• Google Analytics (GA4)
• Google Tag Manager (GTM)
• Advertising pixels and conversion tracking (e.g., Google Ads/Local Services Ads and similar)
These tools may collect information about your interactions with our site (e.g., pages viewed, actions taken) to help us understand performance and improve campaigns.
You can control cookies through your browser settings and may be able to limit certain tracking by adjusting device or browser preferences. Note that disabling cookies may affect site functionality.
4) How We Share Information
We do not sell your personal information.
We may share information with trusted service providers who help us operate our business, such as:
• Website hosting and support vendors
• Marketing, analytics, and advertising partners
• Call tracking/CRM or scheduling tools
• Payment or invoicing providers (if applicable)
These providers are authorized to use information only as needed to perform services for us.
We may also share information:
• To comply with laws, regulations, subpoenas, or legal processes
• To protect the rights, property, and safety of JVC, our customers, or others
• In connection with a business transfer (e.g., merger or acquisition), as permitted by law
5) Data Retention
We retain personal information only as long as reasonably necessary for business purposes, legal compliance, dispute resolution, and enforcing agreements.
6) Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7) Your Choices and Rights
Depending on your location, you may have rights to:
• Request access to or a copy of your personal information
• Request corrections or deletion (subject to legal/contractual limits)
• Opt out of marketing emails (use the unsubscribe link)
• Opt out of SMS marketing by replying STOP (where applicable)
To make a request, contact us using the information below.
State privacy rights (U.S.)
If you are a resident of certain U.S. states (e.g., California, Virginia, Colorado, Connecticut, Utah), you may have additional rights under applicable privacy laws. We will respond to verified requests as required by law.
8) Children’s Privacy
Our website and services are not intended for children under 16, and we do not knowingly collect information from children under 16.
9) Third-Party Links
Our website may contain links to third-party sites (e.g., social platforms). We are not responsible for the privacy practices of those third parties.
10) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11) Contact Us
If you have questions about this Privacy Policy or our data practices, please reach out to us via the contact us page.